Welcome To On The Box

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What happens if I need to make a claim?

Questions, Issues, and Claims - On The Box

If you have any questions, issues, or claims, let On The Box or the Selling Agent know in writing within 48 hours of the livestock arriving at your place.

A notice of dispute must be written within 48 hours of receiving the livestock. This will need to include the lot number, sale date, stock departure and arrival times, and specific details relating to the identified issue.

Ensure you read through the Terms and Conditions prior to buying or selling On The Box. These are easily accessible on the website and detail how to make a claim and the steps to resolve any issues which may arise.

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